Privacy Policy

Introduction

At CODU ("we," "our," "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website [www.codu.com] ("Site"), interact with us, or use our services. It also outlines your rights regarding your personal information under the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018.

By using our Site or services, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

We may collect and process the following types of personal information:

1.1. Information You Provide to Us

  • Contact Information: Such as your name, email address, phone number, and postal address when you fill out a form, subscribe to our newsletter, or contact us.

  • Account Information: When you create an account, we may collect login credentials, and any other information necessary for us to provide you with our services.

  • Payment Information: If you purchase services from us, we may collect payment details (e.g., credit card information) to process transactions securely.

1.2. Information We Automatically Collect

When you visit our Site, we automatically collect certain information through cookies and similar tracking technologies:

  • Device Information: Information about your device, browser type, operating system, and IP address.

  • Usage Data: Information about how you use and navigate our Site, including pages viewed, links clicked, and other actions you take.

1.3. Information from Third Parties

We may receive information about you from third-party services, such as social media platforms or payment processors, to assist with verifying your identity and processing transactions.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide services: Delivering services you request, processing transactions, and managing your account.

  • To communicate with you: Sending you important updates, newsletters, or marketing information (you can opt-out at any time).

  • To improve our Site and services: Analyzing trends, usage, and feedback to enhance user experience.

  • For security and legal obligations: Preventing fraud, protecting our systems, and complying with legal and regulatory requirements.

3. Legal Basis for Processing

We rely on the following legal bases under the UK GDPR to process your personal data:

  • Consent: Where you have provided your consent (e.g., subscribing to our marketing emails).

  • Contractual Necessity: To perform our contract with you (e.g., providing services).

  • Legitimate Interests: For purposes such as improving our services and maintaining security, unless overridden by your data protection rights.

  • Legal Obligation: When processing is necessary to comply with legal obligations (e.g., tax or regulatory requirements).

4. How We Share Your Information

We may share your personal information with:

  • Service Providers: Third-party companies that provide services on our behalf (e.g., payment processors, email providers).

  • Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your personal information may be transferred.

  • Legal Obligations: We may disclose your information where required by law or to protect our legal rights (e.g., to comply with court orders, or prevent fraud).

5. Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse by using appropriate technical and organisational security measures. However, please be aware that no method of transmitting or storing data is completely secure.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. This retention period may vary depending on the nature of the data and the specific legal or regulatory obligations that apply.

7. Your Rights

Under the UK GDPR, you have certain rights regarding your personal data:

  • Access: You can request a copy of the personal information we hold about you.

  • Rectification: You can request correction of inaccurate or incomplete data.

  • Erasure ("Right to be Forgotten"): You can ask us to delete your personal data in certain circumstances.

  • Restriction: You can request us to restrict the processing of your personal data.

  • Data Portability: You can request to receive your personal data in a structured, commonly used format.

  • Object to Processing: You have the right to object to the processing of your data in certain circumstances, such as for direct marketing purposes.

To exercise any of these rights, please contact us using the contact details below.

8. Cookies

Our Site uses cookies and similar technologies to improve user experience and collect information about how our Site is used. You can control cookies through your browser settings or by opting out of non-essential cookies when visiting the Site. For more information, see our Cookie Policy.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites, and this Privacy Policy does not apply to them. Please review the privacy policies of those third-party sites before providing them with any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other reasons. Any updates will be posted on this page, and the "Last updated" date will be revised accordingly. We encourage you to review this page periodically for any changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

CODU
Email: info@codu.co.uk

Last updated: January 2025